FAQ

Sign-up is quick. Click Register, provide basic details (name, email, date of birth, and a secure password), and confirm your email address. Make sure the information matches your government ID so verification goes smoothly later. After registration you’ll be prompted to choose currency (USD or crypto) and can add a preferred payment method. New accounts should also set up two-factor authentication if available and review account limits in the responsible gambling section. If you run into an error during registration, clear your browser cache, try a different device, or contact support via live chat or service@bovada.lv for immediate help.

Bovada offers several welcome bonuses depending on deposit method. Common offers include 100% up to $1,000 (code NEWWELCOME), 125% Bitcoin welcome bonus (code BTCCW1250), 100% up to $500 for poker players (PWB500), and the Crypto Welcome Bonus up to $3,750 (code BTCCWB1250 — 125% match on each of the first three crypto deposits). To claim, enter the correct bonus code during deposit and meet any minimum deposit requirement (typically $20). Be sure to read specific terms: crypto welcome bonuses may have different wagering rules across the first three deposits. Bonuses are usually credited automatically once the qualifying deposit processes.

Wagering requirements tell you how many times you must play through the deposit plus bonus before withdrawing bonus-related funds. For many Bovada bonuses the standard is 25x (deposit + bonus) on initial credit-card offers; some crypto sequences use 25x on the first deposit and 50x on subsequent crypto deposits. Game contributions vary: slots usually count 100%, video poker can count high, table games like blackjack and roulette often contribute far less (commonly 10%), and live dealer or craps may be excluded. Bonuses typically expire after 30 days. Always check the promotion’s terms for exact multipliers, eligible games, and contribution rates before claiming.

No-deposit offers are occasional and limited. When available they often carry low value and strict wagering or withdrawal caps. Bovada lists current promotions in the Promotions area and occasionally includes no-deposit spins or small credit offers for new or returning players. If you see a no-deposit code, note the expiry, wagering rules, and any maximum cashout. Because availability changes, check the Promotions page regularly and watch email alerts for short-term offers.

Bovada supports fiat and crypto. Major payment options include Visa, American Express, bank wire transfer, courier cheque, Money Transfer, NetSpend, MyPayLinQ, Pay by Voucher, Rapid Transfer, Zelle, and wide crypto support (Bitcoin/BTC, Bitcoin Cash/BCH, Ethereum/ETH, Litecoin/LTC, Tether/USDT). Deposits are typically instant for cards and most crypto. Withdrawals vary: crypto withdrawals are usually the fastest (often processed within 24–48 hours once approved), bank wires and courier cheques can take several business days to a couple of weeks depending on method and location. Always confirm supported methods in your account cashier — some payout options require prior verification.

Limits and fees depend on the method and any active promotions. General policies often include minimum deposits (commonly $20 for bonus eligibility) and maximum bonus-linked cashouts tied to the bonus or deposit amount. Some promotions limit maximum cashout to the bonus amount or a multiple of deposit; free-bonus winnings may have caps (commonly $100–$200). There’s also usually a $10 maximum bet rule while wagering on bonus funds. Fees for withdrawals may apply depending on the payout method and your bank’s policies. Always check the specific promotion’s terms and the cashier for current limits.

Verification typically requires a government-issued ID (passport, driver’s license, or national ID), proof of address (utility bill or bank statement dated within 90 days), and sometimes a copy of the payment method used for deposit (photo of card with middle digits covered or a screenshot of crypto wallet transaction). KYC is standard for withdrawals and to comply with regulations. Processing times vary but most verifications complete within 24–72 hours; complex cases may take longer. To avoid delays, submit clear, high-quality scans and ensure names, addresses, and dates match your account information.

Bovada partners with a mix of established providers, including Real Time Gaming, Spinomenal, Rival Gaming, Genesis Gaming, Revolver Gaming, Top Trend Gaming, and others. You’ll find slots, table games, video poker, specialty games, and poker titles. Note that live dealer games may be limited or excluded from certain promotions. Game availability can change by region and provider; check the Games lobby for current offerings and provider filters.

Yes — the casino is optimized for mobile browsers across iOS and Android devices, with most games available in HTML5 format for smooth play on phones and tablets. Some users may also see downloadable app options or mobile-specific pages; instructions for mobile access are available on the site. For best performance, ensure your device’s browser is up to date and you have a stable internet connection.

Bovada uses industry-standard safeguards to protect accounts and transactions, including SSL encryption and account verification procedures. The site works with reputable software providers and applies identity checks and fraud-prevention measures during withdrawals. For your part, use a strong unique password, enable any available two-factor authentication, and keep verification documents current. If you suspect unauthorized activity, contact support immediately via live chat, email at service@bovada.lv, or phone.

Start with basic troubleshooting: clear your browser cache, update your browser or app, try a different device or network, and disable browser extensions that may block scripts. If the issue persists, check maintenance notices on the site and verify you’re in a supported location. Take screenshots of error messages and gather relevant timestamps and transaction IDs. Then contact support via live chat for real-time help, or email service@bovada.lv with details. For urgent account issues you can call the listed phone numbers for faster resolution.

Customer support options include live chat, email (service@bovada.lv), and phone lines (General Support: 1-888-263-0000; Casino: 1-866-234-1324). The site also offers an FAQ section for quick answers. For responsible gambling, Bovada provides tools to set deposit limits, session limits, and self-exclusion. If gambling is affecting your life, seek help from local support organizations and confidential hotlines. Contact support to set limits or self-exclude, and review the responsible gambling resources available on the site to tailor protections that fit your needs.